Terms of service

This website is operated by Lumia Green ("Lumia Green", "we", "us", or "our"). Lumia Green offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

SECTION 1 - GENERAL CONDITIONS & ELIGIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). We reserve the right to refuse service to anyone for legitimate reasons (such as suspected fraud, breach of terms, or inventory shortages) at any time.

SECTION 2 - PRODUCTS, PRICING, AND ACCURACY

All product listings and descriptions on our website are subject to availability. We make every reasonable effort to display as accurately as possible the colors, images, and descriptions of our products.

Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue any product or service without liability.

In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for products listed at the incorrect price prior to dispatch, even if the order has been confirmed and payment processed. If your payment has already been processed, we will immediately issue a full refund to your original payment method.

SECTION 3 - ORDERS AND PAYMENT

When you place an order on Lumia Green, your order represents an offer to purchase a product. Contract formation occurs only when we send you a dispatch confirmation email.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for ensuring that address details are accurate. We are not liable for non-delivery or shipping delays caused by incorrect or incomplete shipping information provided at checkout.

All payments are securely processed via certified third-party payment gateways. We do not store or process sensitive credit/debit card data on our servers.

SECTION 4 - SHIPPING AND DELIVERY

Shipping rates, delivery times, and order processing workflows are governed strictly by our dedicated Shipping Policy.

Risk of loss and title for items purchased from LumiaGreen pass to you upon physical delivery of the items to the delivery address provided in your order. We remain responsible for items in transit until successful delivery by our carrier partner.

SECTION 5 - CANCELLATIONS, RETURNS, AND REFUNDS

Our cancellation, return, and refund processes are governed strictly by our Refund and Return Policy.

You have 30 days from the day after physical delivery of your items to request a return for a refund. This 30-day window fully incorporates and extends your statutory 14-day cancellation rights under United Kingdom consumer protection regulations.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will notify you by contacting the email address or phone number provided at the time the order was made.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS

We may provide you with access to third-party tools or direct links to third-party websites over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools and links "as is" and "as available" without any warranties, representations, or conditions of any kind. Use of third-party tools or external sites is entirely at your own risk.

SECTION 8 - INTELLECTUAL PROPERTY

All content included on or available through this site, including text, graphics, logos, images, icons, and software, is the property of Lumia Green or its content suppliers and is protected by applicable UK and international intellectual property laws.

SECTION 9 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lumia Green shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of your use of our website, products, or services.

Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable United Kingdom law.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to transmit viruses or any other type of malicious code; or (f) to collect or track the personal information of others without authorization.

SECTION 12 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

SECTION 13 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Trading Name: Lumia Green
Email: contact@lumiagreen.com
Phone: +447848106574
Physical Address: 122 Merton Road, London, SW18 5SP, United Kingdom