Payment Policy

At Lumia Green, we aim to make your shopping experience simple, transparent, and fully secure from start to finish.

1. ACCEPTED PAYMENT METHODS

We accept a wide range of secure payment options at checkout. You can complete your purchase using any of the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay
  • Express Checkout Options: Apple Pay, Google Pay, Shop Pay

All payments are processed in full at the time your order is placed. Orders will only be processed and dispatched once payment authorization is successfully completed.

2. PAYMENT SECURITY & DATA PROTECTION

Your online security is our top priority. All transactions on our website are processed through trusted, level-1 PCI-DSS compliant payment gateways (via Shopify Payments) and protected using 256-bit SSL (Secure Socket Layer) encryption technology.

We never store, see, or retain your sensitive credit card or banking details on our servers. All financial information is handled strictly by our secure payment service providers. For more details on how we handle your personal data, please review our Privacy Policy.

3. CURRENCIES, TAXES, AND TRANSPARENCY

  • Currency: Prices listed on our store are shown in local currencies and billed in GBP (£) at checkout unless selected otherwise via our currency switcher. If your bank account or payment provider uses a different currency, your bank will handle the conversion based on their applicable exchange rates.
  • No Hidden Fees: The final total displayed at checkout is the exact amount you will be charged. We do not charge any hidden payment processing fees or surcharges.
  • Taxes & VAT: All applicable sales taxes and VAT are already included in the displayed product prices. You will not face additional tax additions or unexpected charges at checkout.

4. ORDER CONFIRMATION

Once your payment is approved, you will instantly receive an order confirmation email containing your purchase details and order number. Please retain this email for your records. If you do not see the email in your primary inbox, please check your spam or junk folder, or contact us directly so we can resend it.

5. CONTACT INFORMATION

If you experience any issues during checkout or have questions regarding a payment charge, please contact our support team:

Email: contact@lumiagreen.com
Phone: +447848106574
Address: 122 Merton Road, London, SW18 5SP, United Kingdom