FAQs

Shipping & Delivery

How long does delivery take?
Orders are processed within 1-3 business days and typically arrive within 7-12 business days after purchase. See our Shipping Policy for full details.

Do you ship outside the UK?
Currently we only ship within the United Kingdom.

Returns & Refunds

Can I return an item if I change my mind?
Yes — you have 30 days from delivery to return an item in its original condition. See our Return & Refund Policy for details.

What if my item arrives faulty or damaged?
Contact us within 30 days of delivery at contact@lumiagreen.com with your order number and photos, and we'll arrange a full refund, repair, or replacement.

Orders

Can I change or cancel my order?
You can modify or cancel your order within 24 hours of placing it by emailing contact@lumiagreen.com.

Still have questions?

Email us at contact@lumiagreen.com or call +447588911386.