FAQs

Shipping & Delivery

How long does delivery take?

Orders are processed within 1-3 business days and typically arrive within 2-5 business days after dispatch (3-8 business days in total after purchase). See our Shipping Policy for full details.

Do you ship outside the UK?

Currently we only ship within the United Kingdom.

Returns & Refunds

Can I return an item if I change my mind?

Yes — you have 30 days from delivery to return an item in its original condition. See our Refund Policy for details.

What if my item arrives faulty or damaged?

Contact us within 30 days of delivery at contact@lumiagreen.com with your order number and photos, and we'll arrange a full refund.

Orders

Can I change or cancel my order?

You can modify or cancel your order within 24 hours of placing it by emailing contact@lumiagreen.com.

Still have questions?

Contact us:

You can reach us from Monday to Friday (9am-5pm GMT):

Email: contact@lumiagreen.com

Phone: +447848106574

Address: 122 Merton Road, London, SW18 5SP, United Kingdom

We aim to respond within 24 hours on business days.