Privacy policy

Effective Date:  July 11, 2026

At Lumia Green (accessible from lumiagreen.com), operated under lumiagreen.com ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect and How We Use It

We collect personal information strictly to fulfill your orders, provide customer service, improve site experience, and maintain secure store operation. We do not sell, rent, or trade your personal information to any third parties.

Personal Data Collected Includes:

  • Order & Contact Information: Your name, billing address, shipping address, email address, phone number, and purchase details. Collected strictly to process payments, ship products, process refunds, and communicate order status.
  • Technical & Account Data: Your IP address, browser type, device information, operating system, and account login details (if created). Collected to ensure secure access, prevent fraud, and optimize store performance.

2. Payment Data & Checkout Security

Your security is paramount to us. All online checkout and payment transactions on lumiagreen.com are encrypted using Secure Sockets Layer (SSL) technology and processed in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

  • No Storage of Payment Details: Payment card details (credit/debit card numbers, CVVs) are processed directly by secure, encrypted third-party payment gateways (e.g., Shopify Payments, PayPal, Stripe).
  • Lumia Green NEVER stores, retains, or has direct access to your full payment card details.

3. Cookies, Analytics & Third-Party Tracking Technologies

We use cookies, web beacons, pixels, and automated tracking mechanisms to improve navigation, analyze traffic, optimize your shopping experience, and deliver relevant advertising.

Third-Party Tracking Tools We Use:

  • Google Analytics: Collects anonymized usage statistics to analyze customer traffic and site interactions.
  • Google Ads Tags & Conversion Tracking: Tracks advertising effectiveness and user interactions following click-throughs from Google Search or Shopping ads.
  • Google Signals & Remarketing: Displays personalized advertisements across the Google Display Network based on past visits to our website.
  • Shopify & App Analytics: Used for functionality, cart tracking, and secure store management.

You can adjust your cookie preferences through your web browser settings at any time, or opt out of Google’s personalized advertising by visiting Google Ad Settings.

4. Legal Basis for Data Processing (UK & EU GDPR)

We process your personal data under the following legal bases:

  • Contract Performance: Processing required to process orders, fulfill sales contracts, and handle deliveries/returns.
  • Legitimate Interests: Improving store functionality, preventing fraud, and optimizing ad campaigns.
  • Legal Obligation: Retaining sales records for tax, legal, and accounting compliance.
  • Consent: Explicit agreement for marketing communications and non-essential cookies.

5. Third-Party Data Sharing

We only share necessary data with trusted third-party service providers who assist in operating our store, processing payments, delivering packages, and performing analytics. These include:

  • E-Commerce Platform: Shopify Inc.
  • Payment Gateways: Shopify Payments, Stripe, PayPal, or equivalent certified processors.
  • Logistics & Shipping: Postal services and couriers responsible for package delivery.
  • Analytics & Marketing Partners: Google (Google Ads, Google Analytics).

6. Data Retention

We retain personal information only for as long as needed to fulfill order requirements, handle customer service issues, and comply with tax and legal record-keeping requirements. Once no longer required, data is securely deleted or anonymized.

7. Your Privacy Rights

Under applicable data protection laws (including UK GDPR and EU GDPR), you have the following rights regarding your personal data:

  • Right to access, update, or correct your personal information.
  • Right to request erasure of your data ("Right to be Forgotten").
  • Right to object to or restrict certain data processing (including direct marketing).
  • Right to withdraw consent at any time.

To exercise any of these rights, please contact our Privacy Team at contact@lumiagreen.com.

8. Data Security & International Transfers

We maintain appropriate physical, administrative, and technical safeguards to protect data from unauthorized access, loss, or misuse. Some third-party partners (such as Shopify and Google) may store or process data outside the UK or European Economic Area (EEA). In such cases, data transfers comply with approved legal transfer mechanisms (such as Standard Contractual Clauses).

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the details below:

Store Name: Lumia Green
Website: lumiagreen.com
Email: contact@lumiagreen.com
Phone: +447848106574
Physical Address: 122 Merton Road, London, SW18 5SP, United Kingdom